Returns & Refund Policy
At Elevirio, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
- Return requests must be submitted within 14 days of delivery and approved by our team before items are sent back.
We reserve the right to assess all return requests before approval.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Gift cards
- Items that have been used, damaged, or altered after delivery
Certain items may not be eligible for return due to hygiene or product-specific reasons.
How to Initiate a Return
To start a return, please contact us at care@elevirio.com.au with your order number and reason for return. Our Care Team will review your request and provide return instructions within 2 business days.
Refunds
Once your return is received and approved following inspection, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
If you received a defective or damaged item, we will gladly arrange a replacement.
Please contact us within 14 days of delivery.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a trackable shipping service.
Last updated: April 2026